API High Error Rate

Incident Report for Storyblocks

Resolved

This incident has been resolved.
Posted Feb 26, 2021 - 16:50 EST

Update

All API endpoints are operational again. We are continuing to monitor our systems to ensure performance stays consistent.
Posted Feb 26, 2021 - 16:10 EST

Update

API is experiencing timeouts.
Posted Feb 26, 2021 - 13:37 EST

Monitoring

We have successfully rolled back the failing service. All API endpoints are back to normal operation.
Posted Feb 26, 2021 - 12:48 EST

Identified

An internal service is hitting errors. We are actively working on a fix.
Posted Feb 26, 2021 - 11:59 EST
This incident affected: Search (Audio Search, Video Search, Images Search), Details (Audio Details, Video Details, Images Details), and Download (Audio Download, Video Download, Images Download).